Set on the site once known as Union House, The Etihad Museum tells the story of the formation of the United Arab Emirates, its Founding Fathers and the nation’s journey towards shaping a bright future.
We were selected by Dubai Culture & Arts Authority to prepare the Etihad Museum team for opening to the public. Our role was to provide two training courses, one for the Museum’s senior management and the other for the visitor services team.
With the senior management team, we shared our experiences of operating national museums and helped identify challenges in daily operations and in opening a new destination.
We provided an intensive training programme for the visitor services team that fully orientated each member of staff to their role. Training mixed theory with interactive discussions and group activities to create an engaging experience that was memorable and effective for the team. Modules included learning theory, disability awareness, health and safety, facilitating difficult visitors, working with children and presentation skills. As the public face of the Museum, the performance of the visitor services team is critical to the Etihad Museum’s ongoing success.
We continue to mentor both teams, guiding them to deliver an exceptional visitor experience for the Etihad Museum’s guests and set a new benchmark for museums and visitor services in the region.